If you have any questions about our products or ordering, email hello@crafttooting.co.uk

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

To complete your return, we require a receipt or proof of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted.

If you haven’t received your refund within 5 business days, please contact us at hello@crafttooting.co.uk

 

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@crafttooting.co.uk and send your item to: 28 Westow Hill, SE19 1RX United Kingdom. 

 

Shipping

To return your product, please mail your product to: 28 Westow Hill, SE19 1RX

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.